HELP

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DO YOU OFFER FREE UK SHIPPING?

Yes. Standard shipping is free across the United Kingdom. The delivery estimate shown at checkout is the most accurate estimate for your address.

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WHEN WILL MY ORDER BE DISPATCHED?

Orders are prepared as quickly as possible. When your order has shipped, you will receive a confirmation email with tracking details. Dispatch times may vary during launches, peak periods and UK bank holidays.

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HOW CAN I TRACK MY ORDER?

Use the tracking link in your shipping confirmation email, or visit our Track Order page and enter the tracking number provided.

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WHAT IS YOUR RETURN POLICY?

Eligible items can be returned within 30 days of delivery. Items must be unworn, unwashed and returned in their original condition with all tags attached. Please read the Refund Policy for the complete conditions.

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HOW DO I CHOOSE MY SIZE?

Use the size guide on the product page and check the model reference where available. If you are between sizes or need help, contact us before ordering.

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CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible. We will always try to help, but changes or cancellations cannot be guaranteed once an order is being prepared or has been dispatched.

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HOW CAN I CONTACT ALBA?

Use our Contact page and include your order number when your question concerns an existing order. Our team will reply as soon as possible.