Refund policy

Returns & refunds policy

Last updated: 14 August 2026.

30-day returns

ALBA accepts return requests submitted within 30 days of delivery. This commercial returns policy is in addition to your statutory rights and does not limit them.

To request a return, email titouw24@gmail.com with your order number and the items you wish to return. Do not send anything back until you have received the correct return address and instructions.

Right to cancel

If you are a consumer in the United Kingdom or European Union, you normally have at least 14 days from the day you receive the goods to tell us that you are cancelling your distance purchase, without giving a reason. If goods from one order arrive separately, the period normally starts when the last item is received.

After notifying us that you are cancelling, you normally have a further 14 days to send the goods back. Some legal exceptions may apply.

Condition of returned items

You may handle and try on a garment as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to check its nature, characteristics, size and fit.

For our 30-day commercial return, items must be unwashed, unworn beyond trying them on, free from odours, stains and damage, and returned with their original tags and accessories. These conditions do not limit your rights if an item is faulty or not as described.

Return postage

For a change-of-mind return, the direct return postage cost is paid by the customer. ALBA covers the return when an item is faulty, damaged on arrival or different from what was ordered. Contact us before returning a faulty item so we can arrange the appropriate solution.

Refunds

For a valid statutory cancellation, we refund the payments received, including the initial standard delivery charge where applicable, within 14 days of being informed of the cancellation. We do not refund any extra amount paid for a delivery method more expensive than standard delivery. We may wait until the goods are returned or you provide evidence that they have been sent back, whichever happens first.

Refunds are issued to the original payment method unless expressly agreed otherwise. Your bank or payment provider may need additional time to display the refund.

Faulty, damaged or incorrect items

Email titouw24@gmail.com with your order number, a description of the issue and useful photographs. This practical process does not reduce your statutory consumer rights.

Exchanges

Direct exchanges are not guaranteed. To order another size or item, complete an eligible return and place a new order.

Model cancellation form

To ALBA, Chaussée de Wavre 249A, 1050 Ixelles, Belgium — titouw24@gmail.com:

I hereby give notice that I cancel my contract of sale for the following goods: [description].
Ordered on / received on: [date].
Order number: [number].
Consumer name: [name].
Consumer address: [address].
Signature, only if this form is sent on paper: [signature].
Date: [date].